TERMS AND CONDITIONS

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Application of the Terms and Conditions
Ticket prices, delivery and limits
Admission to events – Late arrivals
Venue Requirements
Changes and communicating changes
Resale, authorized ticket sellers, contests and giveaways
Who are the authorized ticket sellers for Miami City Ballet?
Ticket exchanges
Flexibility Guarantee – For Subscribers
Refunds for Single Ticket-holders
Installment payments for subscribers
NEW! PointePass Flex Pack
Lost tickets
Personal devices, photography and video
Amendments and enforcement
Privacy Policy
Moderator Policy and Guidelines for Social Media Responsibility, Etiquette and Values
Feedback

Last updated May 23, 2023

Application of the Terms and Conditions

The sale of tickets for an Event and attendance at an Event are subject to these Terms and Conditions of Miami City Ballet (MCB). These terms apply to both the original purchaser / ticket–holder and any subsequent ticket–holder, and you agree to those terms by acquiring an Event ticket and/or seeking to attend an Event. By purchasing a ticket on behalf of someone else, you undertake to inform them of those terms.
‘Miami City Ballet’, ‘MCB’, ‘the company’, ‘we’, ‘our’ and ‘us’ means Miami City Ballet
‘You’ means the person seeking to purchase or acquire a ticket to an Event, the person holding a ticket to an Event and the person seeking to attend an Event.
‘Event’ means a performance or other show or performance arranged or presented by us or for which we sell tickets.
‘Authorized ticket seller’ means us or a person authorized by us to supply tickets to an Event.
‘Venue’ means one of MCB’s partner theaters or any venue where MCB is performing.
These Terms and Conditions also apply to tickets issued by other authorized ticket sellers (if any). Tickets and attendance may also be subject to the Venue’s terms and conditions. To the extent of any inconsistency, these Terms and Conditions and any additional terms and conditions notified by us at the time of sale will prevail over the terms and conditions of the authorized ticket seller and other venue.

Ticket prices, delivery and limits

Prices listed are displayed in US dollars and may be subject to sales tax and/or service fees on top of the listed price.
Each person must have a ticket regardless of age. No entry to the venue will be granted without a ticket.
Service fees are not refundable. Service fees help MCB provide and maintain services for customers and ticket–holders, including administrative costs, upkeep of systems, covering the cost of processing and credit card fees.
We may impose a maximum ticket limit. Unless otherwise specified, the maximum number specified applies to the season overall of an Event, not to each performance of an Event. We may refuse to accept orders which exceed the maximum ticket limit. Tickets purchased in excess of a ticket limit may be canceled without notice.
The price of single tickets may differ from a ticket purchased as part of a subscription.
We may require you to collect tickets at the Venue / Will Call.
Subscription tickets are mailed to the purchaser / Subscriber before the Season commences, in or around the month of September.

If you are unable to attend a performance, you can exchange your ticket for another date of the same ballet, or another ballet. Exchanges can be made up to 4 hours before the original scheduled performance. Please notify us as soon as possible in order that we may find you the best exchange and seating options.

Subscribers can exchange tickets for another performance free of charge. This is one of the most popular subscriber benefits! Click here for details.

Single ticket holders can exchange tickets for a $15 per ticket service fee.

To exchange your ticket, please submit your request by:

Email to CustomerRelations@miamicityballet.org
Call us at 305.929.7010 | Toll Free 877.929.7010
Monday – Friday | 9am – 7pm
Saturday | 12pm – 4pm

Some conditions apply:

Tickets for Program 1 – 4 (Fall Mix 1, Winter Mix 2, Spring Mix 3 and Swan Lake) performances are interchangeable within the same season. Subscribers can exchange into any other performance date, at any theater. This excludes Nutcracker.
Nutcracker tickets can be exchanged for another Nutcracker (i.e. Nutcracker tickets can’t be exchanged for tickets to another ballet and vice versa.)
Tickets are exchangeable within the same season only. (i.e. 2023/24 tickets can’t be exchanged for 2024/25 tickets.)
Requests must be received at least 4 hours prior to your scheduled performance or 4 hours prior to the new performance – whichever comes first.
Exchanges are not allowed after the performance date has passed.
If seats in the same price category are not available, we will do our best to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the auditorium. If the only available seats are in a section of the auditorium with lower ticket prices, we will notify you. Sorry, there are no refunds for the difference in ticket price.
Customer Relations will contact you with your options prior to confirming an exchange that requires a change in ticket price.

Discount Offers
Miami City Ballet may offer discounts and special promotions to our subscribers and other ticket-buyers. Information on how to access these offers will be sent via email and/or mail. More information will also be available through our Customer Relations team. To access discount tickets, you will need to specify the promo code given to you when purchasing tickets at miamicityballet.org or through Customer Relations on 305.929.7010.

A limit of nine (9) tickets can be purchased per transaction. Discounted tickets are subject to availability, and may vary by seating section, performance and venue. Some performances may not have discounted tickets available. Offers are available through the specified date range and are subject to change at MCB’s discretion. Standard service fees may apply. Discounts are not valid on prior purchases. All sales are final, no refunds can be given, unless otherwise specified. Terms and conditions specific to each offer will be published in the email about that offer, and available through our Customer Relations team.

For group bookings of 10 or more, please contact MCB Customer Relations 305.929.7010

Admission to events

You must hold a valid ticket to attend an Event. Tickets are only valid for the event and seats stated on the ticket. This ticket is a revocable license. MCB and our Venue/s reserve the right to refuse admission or eject any person whose conduct is deemed to be disorderly, illegal or fails to comply with the rules of MCB / the Venue, including but not limited to:
You cannot produce a valid ticket for the Event.
You produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions or any additional terms and conditions of MCB or the Venue.
You cannot produce proof of your concession entitlement where a concession ticket has been purchased.
You have in your possession and/or refuse to surrender to the Venue staff any prohibited object or article.
You refuse to be subject to mandatory security screening and bag checks.
You behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other audience members or any other persons.
You behave in a manner that unreasonably interferes with other audience members’ enjoyment of the Event.
You otherwise breach these Terms and Conditions or any additional Terms and Conditions of MCB or the Venue, or fail to follow the reasonable directions of the Venue staff.
You refuse to remain in the area or seat designated on your ticket.

Late arrivals

Performances start promptly at the advertised time. To ensure minimum disruption to the dancers and audience members, latecomers can watch the performance on foyer screens. Ushers will show you to your seats in the theater at the first intermission. Seating may be relocated as a result of late entry.

Venue requirements

To help ensure the safety and security of Events, your person, bags and personal belongings may be subject to a search at the discretion of the Venue.
You must allow adequate time for collection of tickets on arrival at the venue and provide adequate proof of ticket purchase, if requested. We do not accept responsibility for any delays that may be encountered at the Box Office/Will Call prior to an event.
Auditorium doors open approximately one hour prior to the scheduled performance time, at the discretion of the venue.
You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.
Normally, food and drink are not allowed inside an auditorium or other performance space, unless otherwise specified. Other items that are prohibited inside an auditorium or other performance space include but are not limited to food and beverages purchased outside the venue, glass bottles, offensive signs or clothing, laser pointers and any other items that could present a safety hazard to others or interfere with the performance.
The use of phones, photographic, audio or video recording equipment is prohibited. To avoid disturbing the dancers and audience, please switch off all electronic devices during the performance. Please be aware that glow and vibration from your phone also causes a disturbance.
Ticket–holders enter Events / Venues at their own risk. Ticket–holders assume all liability, risk of loss, personal injury and damages incidental to the event and agrees to indemnify and hold MCB, the Venue, the County and their respective agents, employees, officers, directors and successors harmless from any liability arising from the ticket holder’s acts or omissions.
You should make your own further inquiries before deciding whether an Event is suitable.

Changes and communicating changes

While we endeavor to keep ticket–holders informed, Event details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted.
We may vary seating arrangements. Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavors to ensure it is in a location of comparable value to the seat number on your ticket.
At times, during the course of selling tickets to an Event, we may alter the price of tickets on sale. Such alterations do not affect the terms and conditions applying to tickets purchased before the price change and do not entitle you to claim a refund on your ticket price or the difference between your ticket price and the newly adjusted ticket price.
At times, during the course of selling tickets to an Event, we may release additional seats or additional dates for presentation of the Event. Such alterations do not affect the terms and conditions applying to tickets purchased before the release of additional seats or dates and do not entitle you to claim a refund for tickets purchased prior to the release of additional seats or dates.
In the event of cancelation and major changes to an Event, MCB will communicate the ticket–holder’s options by email to the person who purchased the tickets and on our website miamicityballet.org. If the ticket–holder is not opted in to receive email or other communications from MCB, or is not the person that purchased the tickets, it is the ticket–holder’s responsibility to contact MCB Customer Relations to be advised of changes or options.

Pre–performance reminder email

About 48 hours before your performance, we email a pre–performance reminder to ticket–holders that contain useful information. To receive this and other MCB communications, ensure you provide your email address when ordering your tickets and that you are opted in to receive communications from MCB. Contact Customer Relations to check or update your preferences.

Resale, authorized ticket sellers, contests and giveaways

Miami City Ballet and our partner Venues are the authorized ticket seller for Events, unless otherwise specified on our website for specific Events.
Pursuant to s.817.36, Florida Statutes, this ticket may not be resold for more than $1 over the original admission price.
If you purchase tickets from an unauthorized seller you risk that these tickets are fake, void or have previously been canceled and that you may be refused admission to the relevant Event.
We strongly recommend you only purchase tickets from an authorized ticket seller. You can contact our Customer Relations team to confirm if a ticket seller is authorized.
Tickets may not be used for advertising, promotion, contests, giveaways, sweepstakes or other purposes without the express written consent of MCB.
If an Event ticket is advertised in breach of these conditions, we may cancel the ticket without a refund and the bearer of the ticket may be refused admission.

Who are the authorized ticket sellers for Miami City Ballet?

Miami City Ballet is the main authorized ticket seller for our performances. Tickets for relevant MCB performances can also be purchased via our partner venues: Arsht Center, Broward Center and Kravis Center. Sometimes, MCB may make tickets available through a legitimate promotional website like Travelzoo.

If you purchase tickets from an unauthorized broker, seller or scalper (e.g. a re-sale website) you risk that these tickets are fake, void or have previously been cancelled and that you may be refused admission. Tickets purchased from an unauthorized third party cannot be replaced if lost or stolen. You will likely pay more than face value, MCB cannot contact you regarding time changes, cancellations or other important information, and you are possibly supporting fraudulent businesses.

Please be aware that unauthorized resale ticket sites sometimes come up at the top of search results and use confusing words and logos to make it seem like you are purchasing tickets from an official source. MCB is not responsible for tickets purchased through unauthorized third parties, and reserves the right to revoke tickets sold to or by a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund. Please contact our Customer Relations team if you are unsure if a ticket seller is authorized.

Ticket exchanges

Subscribers can exchange tickets for another performance free of charge. This is one of the most popular subscriber benefits! Click here for details.

Single ticket holders can exchange tickets for a $15 per ticket service fee.

To exchange your ticket, please submit your request by:

Email to CustomerRelations@miamicityballet.org
Call us at 305.929.7010 | Toll Free 877.929.7010
Monday – Friday | 9am – 7pm
Saturday | 12pm – 4pm

Some conditions apply:

Tickets for Program 1 – 4 (Fall Mix 1, Winter Mix 2, Spring Mix 3 and Swan Lake) performances are interchangeable within the same season. Subscribers can exchange into any other performance date, at any theater. This excludes Nutcracker.
Nutcracker tickets can be exchanged for another Nutcracker (i.e. Nutcracker tickets can’t be exchanged for tickets to another ballet and vice versa.)
Tickets are exchangeable within the same season only. (i.e. 2023/24 tickets can’t be exchanged for 2024/25 tickets.)
Requests must be received at least 4 hours prior to your scheduled performance or 4 hours prior to the new performance – whichever comes first.
Exchanges are not allowed after the performance date has passed.
If seats in the same price category are not available, we will do our best to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the auditorium. If the only available seats are in a section of the auditorium with lower ticket prices, we will notify you. Sorry, there are no refunds for the difference in ticket price.
Customer Relations will contact you with your options prior to confirming an exchange that requires a change in ticket price.

Flexibility Guarantee – For Subscribers

Miami City Ballet is pleased to offer a Flexibility Guarantee for 2023/24 Season subscriptions.

We are committed to offering the flexibility you need and the excellence you have come to expect from Miami City Ballet. We want you to be as delighted by Miami City Ballet as we are to have you as a Subscriber.

Rest assured that should you need to cancel or change your subscription during the 2023/24 Season, we guarantee your ability to credit your purchase towards any future Miami City Ballet performance within the 2023/24 Season or donate your tickets to our nonprofit cause.

All account credits issued for 23/24 ballets need to be used by April 30, 2024 and must be used toward tickets to the current season. Credit will automatically be transferred into a tax-deductible donation after April 30.

Some conditions apply:

The Flexibility Guarantee is offered for 2023/24 Season new and renewed subscriptions.
The Flexibility Guarantee exchange is equal to the face value of any unused tickets within your subscription, excluding service fees.
Service fees are non-refundable. Service fees help MCB provide and maintain services for patrons including administrative costs, information technology, and the processing fees for credit card payments.
Any remaining credit after April 30, 2024 will be converted into a tax-deductible donation.

Refunds for Single Ticket-holders

Single tickets are non–refundable. If you are unable to attend a performance, you can:

Exchange into another performance ($15 ticket/exchange fee applies)
Give your tickets to a friend
Donate the value of your tickets to MCB. Donations support our dancers, MCB School, our scholarship program, community outreach programs and much more. Ticket donations are tax-deductible.

Refunds are issued only if an event is canceled (and not rescheduled to be performed at another time), with the following exceptions:

Permanent relocation outside of the home performance area of Miami–Dade, Broward, Palm Beach Counties. Ticket/s must be returned prior to the scheduled performance(s) with a written request for a refund, and a forwarding address.
Serious and/or severe illness which will prevent the ticket holder from attending the performance he/she has tickets for. Tickets must be returned prior to the scheduled performance(s) with a written request for a refund.
Death of the ticket–holder. Please return the ticket/s prior to the scheduled performance(s) with a written request for a refund from the estate or executor of the estate.

Refunds are issued in the following manner:

Cash and check purchases are refunded by check. Check payments are made payable to the signatory on the check used to purchase the ticket(s) or refunded to the primary account name for cash transactions.
All credit card purchases are refunded to the same credit card that used to purchase the tickets. In the event that the credit card is not active at the time the refund is processed by the Miami City Ballet, the customer must contact the bank that issued the credit card to make payment arrangements.
Refund processing may take up to 4 weeks from the date of your request. Our Customer Relations team will confirm with you when your refund is processed.
Service fees are non-refundable. Service fees help MCB provide and maintain services for patrons including administrative costs, information technology, and the processing fees for credit card payments.

Installment payments for subscribers

Subscribe by May 15, 2023 and spread the cost your subscription across four installments. To take advantage of the pay in installments option, call Customer Relations 305.929.7010.

The total cost of your subscription order is divided into three installments. Service fees are added to the first installment. Payment dates are as follows:

The day you place your order: 25% + $12 subscription service fee
May 31: 25%
June 30: 25%
July 31: 25%

Some conditions apply:

The same credit card must be used for all payments. The credit card must be valid beyond August 15, 2023.
To pay in installments, you must subscribe on or before May 15, 2023.
If any remaining payments fail, your order may be cancelled.
You must provide an email address to receive reminders in advance of these payment dates.
Your subscription tickets are mailed after the final installment payment has cleared.
Depending on the date of your first performance, you may need to collect your tickets at Will Call at your first performance.
This option is available for subscription orders only (not available for single ticket purchases).

NEW! PointePass Flex Pack

Experience the magic of ballet your way with PointePass. You’ll get six ticket credits to use however and whenever you want – you pick the ballet(s), date(s), and theater(s). Available in 3 seating categories: Best/Great/Good.

Pricing Details:

Best Seats Pack – $750 per pack or $125 per ticket for six tickets in total.
- Can be redeemed in Zone B and Zone A (if there is availability)
Best Seats Pack – $510 per pack or $85 per ticket for six tickets in total.
- Can be redeemed in Zone C and Zone B (if there is availability)
Best Seats Pack – $240 per pack or $40 per ticket for six tickets in total.
- Can be redeemed in Zone D and Zone C (if there is availability)

How to Redeem:
Before single tickets go on sale to the public, you’ll have the exclusive opportunity to start redeeming your credits during a pre-sale this summer. We’ll email you with more information about redeeming your credits and making the most of this offer.

You can redeem your passes for tickets to any eligible performance via phone, email or in-venue while attending another MCB program.

Phone: Please call us at 305.929.7010 during box office hours to redeem your pass.

Email: Email us the performances you wish to redeem your pass for and we will do all the work you and book you into the best available seats in your pass zone.

In-Person: We know it’s very 20th Century of us, but we value talking to you in person. Feel free to redeem your pass for future programs by visiting our audience service representatives during any of our performances. Just look for the nerds with laptops – that’s us.

Some conditions apply:

You must redeem your pass at least one business day before your preferred performance date. At this time our venue box office partners are unable to offer day-of-performance redemptions of the PointePass through their system.
Ticket credits must be used by April 30, 2024 or they will automatically be converted into a tax-deductible donation.
Excludes tickets to George Balanchine’s The Nutcracker®.
Seat locations are based on availability at the time of request and assigned at the discretion of MCB.
Not available in zones A1 or Club Level at Broward Center.

Lost tickets

If you have lost your tickets, please contact Customer Relations. In most cases, lost tickets can be replaced with a Lost Ticket Voucher. We will ask you to confirm the basic details of the booking to do this. Please contact us as soon as you realize you have mislaid your ticket/s.

At the theater – You may also visit MCB Customer Relations at Will Call. With valid ID and/or Order Confirmation number, they can issue you a Lost Ticket Voucher.

Personal devices, photography and video

Inside the auditorium – Photography and video is prohibited inside the theater to ensure the performance is not disrupted.
Outside the auditorium – We encourage you to take advantage of the views from our theaters. We love seeing your photos on social media. Tag @miamicityballet and #miamicityballet.
We may photograph or video an event including the audience at an event. The ticket–holder consents to the use of their image or likeness incidental in any video, photograph, transmission or recording of the MCB event for use in any format or media (currently existing or to be developed in the future), including but not limited to publication, print, TV, electronic, internet and social media.
To avoid disturbing the dancers and audience, please switch off all electronic devices during the performance. Please be aware that glow and vibration from your phone also causes a disturbance.

Amendments and enforcement

We may amend these Terms and Conditions by updating them on our website. Any variations become effective upon their first publication on our website and apply to ticket purchases made after that time.
MCB’s non–enforcement of any provision of the Terms and Conditions should not be construed to constitute a waiver of MCB’s right to enforce any prior, contemporaneous or future terms and conditions.
You should review these Terms and Conditions before purchasing tickets for Events and before attending Events.

Privacy Policy

At Miami City Ballet we respect your right to privacy. We understand that users of the Miami City Ballet website need to be in control of their personal information. Please read our Privacy Policy here.

Moderator Policy and Guidelines for Social Media Responsibility, Etiquette and Values

We endeavor to maintain an environment that is consistently topical, courteous, and respectful of all commenters that is aligned to our values of care and creation of a safe environment for all.

We want to include all comments, but we reserve the right to moderate, remove or reject (not publish) any comments that is or contains:

Personally identifiable information (PII).
Vulgar or abusive language or images.
Defamatory, derogatory, or inflammatory content.
Personal attacks of any kind, threats, belittling, name-calling or bullying statements.
Offensive terms or derogatory statements that target specific groups by race, color, sex, sexual orientation, gender identity, national origin, ethnicity, age, religion or disability.
Spam or comments that are off topic. This includes:
– Multiple, successive off-topic posts by a single user.
– Repetitive posts copied and pasted by multiple users.
– Spam or comments that are automated.
Promotions of services or products.
Solicitations of funds or for business.
Links to external websites or applications (noncommercial links relevant to the topic or another comment may be acceptable.)
Classified or proprietary information, or information protected by other statutory or regulatory regimes (intellectual property, copyrighted materials, licensed materials, privacy protected information, etc.)
Any other material or content that is deemed to be inappropriate to share on our site.

Social media users are subject to the Terms of Service of individual social media platforms.

Approved Oct 19, 2020 by Stearns Weaver.

Health and Safety

We encourage you to visit Arsht, Broward and Kravis Centers’ websites for the latest information.

Miami City Ballet and our partner theaters are committed to the health and safety of the artists, staff, volunteers and you, our audiences. Arsht, Broward and Kravis Centers have updated their safety measures in line with the most recent recommendations of the Centers for Disease Control (CDC), developed in collaboration with local and state health officials.

Health and safety plans may change to adapt to new guidelines. We will share the latest information on our website and by email prior to your performance dates.

Please note that any public location with multiple people present provides an inherent risk of exposure to COVID-19 and other communicable diseases. We encourage all audience members to take precautions, as recommended by the CDC, to protect themselves and others in public spaces.

Click here for more information on Health & Safety.

Feedback

We value your feedback. You can provide your comments by contacting Customer Relations

Miami City Ballet Customer Relations
2200 Liberty Avenue, Miami Beach, FL 33139
Monday – Friday | 9am – 7pm
Saturday | 12pm – 4pm
Phone 305.929.7010 | Toll Free 877.929.7010
Email CustomerRelations@miamicityballet.org