Terms and Conditions


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Application of the Terms and Conditions
Ticket prices, delivery and limits
Admission to events – Late arrivals
Venue Requirements
Changes and communicating changes
Resale, authorized ticket sellers, contests and giveaways
Ticket exchange
Refunds for Subscribers – Delight Guarantee
Refunds for single-ticket holders
Installment payments for subscribers
Lost tickets
Personal devices, photography and video
Amendments and enforcement
Moderator Policy and Guidelines for Social Media Responsibility, Etiquette and Values
Feedback

 

Last updated April 21, 2020

Application of the Terms and Conditions

  • The sale of tickets for an Event and attendance at an Event are subject to these Terms and Conditions of Miami City Ballet (MCB). These terms apply to both the original purchaser / ticket–holder and any subsequent ticket–holder, and you agree to those terms by acquiring an Event ticket and/or seeking to attend an Event. By purchasing a ticket on behalf of someone else, you undertake to inform them of those terms.
  • ‘Miami City Ballet’, ‘MCB’, ‘the company’, ‘we’, ‘our’ and ‘us’ means Miami City Ballet
  • ‘You’ means the person seeking to purchase or acquire a ticket to an Event, the person holding a ticket to an Event and the person seeking to attend an Event.
  • ‘Event’ means a performance or other show or performance arranged or presented by us or for which we sell tickets.
  • ‘Authorized ticket seller’ means us or a person authorized by us to supply tickets to an Event.
  • ‘Venue’ means one of MCB’s partner theaters or any venue where MCB is performing.
  • These Terms and Conditions also apply to tickets issued by other authorized ticket sellers (if any). Tickets and attendance may also be subject to the Venue’s terms and conditions. To the extent of any inconsistency, these Terms and Conditions and any additional terms and conditions notified by us at the time of sale will prevail over the terms and conditions of the authorized ticket seller and other venue.

Ticket prices, delivery and limits

  • Prices listed are displayed in US dollars and may be subject to sales tax and/or service fees on top of the listed price.
  • Each person must have a ticket regardless of age. No entry to the venue will be granted without a ticket.
  • Service fees are not refundable. Service fees help MCB provide and maintain services for customers and ticket–holders, including administrative costs, upkeep of systems, covering the cost of processing and credit card fees.
  • We may impose a maximum ticket limit. Unless otherwise specified, the maximum number specified applies to the season overall of an Event, not to each performance of an Event. We may refuse to accept orders which exceed the maximum ticket limit. Tickets purchased in excess of a ticket limit may be canceled without notice.
  • The price of single tickets may differ from a ticket purchased as part of a subscription.
  • We may require you to collect tickets at the Venue / Will Call.
  • Subscription tickets are mailed to the purchaser / Subscriber before the Season commences, in or around the month of September.

Admission to events

  • You must hold a valid ticket to attend an Event. Tickets are only valid for the event and seats stated on the ticket. This ticket is a revocable license. MCB and our Venue/s reserve the right to refuse admission or eject any person whose conduct is deemed to be disorderly, illegal or fails to comply with the rules of MCB / the Venue, including but not limited to:
  • You cannot produce a valid ticket for the Event.
  • You produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions or any additional terms and conditions of MCB or the Venue.
  • You cannot produce proof of your concession entitlement where a concession ticket has been purchased.
  • You have in your possession and/or refuse to surrender to the Venue staff any prohibited object or article.
  • You refuse to be subject to mandatory security screening and bag checks.
  • You behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other audience members or any other persons.
  • You behave in a manner that unreasonably interferes with other audience members’ enjoyment of the Event.
  • You otherwise breach these Terms and Conditions or any additional Terms and Conditions of MCB or the Venue, or fail to follow the reasonable directions of the Venue staff.
  • You refuse to remain in the area or seat designated on your ticket.

Late arrivals

Performances start promptly at the advertised time. To ensure minimum disruption to the dancers and audience members, latecomers can watch the performance on foyer screens. Ushers will show you to your seats in the theater at the first intermission. Seating may be relocated as a result of late entry.

Venue requirements

  • To help ensure the safety and security of Events, your person, bags and personal belongings may be subject to a search at the discretion of the Venue.
  • You must allow adequate time for collection of tickets on arrival at the venue and provide adequate proof of ticket purchase, if requested. We do not accept responsibility for any delays that may be encountered at the Box Office/Will Call prior to an event.
  • Auditorium doors open approximately one hour prior to the scheduled performance time, at the discretion of the venue.
  • You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.
  • Normally, food and drink are not allowed inside an auditorium or other performance space, unless otherwise specified. Other items that are prohibited inside an auditorium or other performance space include but are not limited to food and beverages purchased outside the venue, glass bottles, offensive signs or clothing, laser pointers and any other items that could present a safety hazard to others or interfere with the performance.
  • The use of phones, photographic, audio or video recording equipment is prohibited. To avoid disturbing the dancers and audience, please switch off all electronic devices during the performance. Please be aware that glow and vibration from your phone also causes a disturbance.
  • Ticket–holders enter Events / Venues at their own risk. Ticket–holders assume all liability, risk of loss, personal injury and damages incidental to the event and agrees to indemnify and hold MCB, the Venue, the County and their respective agents, employees, officers, directors and successors harmless from any liability arising from the ticket holder’s acts or omissions.
  • You should make your own further inquiries before deciding whether an Event is suitable.

Changes and communicating changes

  • While we endeavor to keep ticket–holders informed, Event details may change sometimes with little or no notice. For example, artists or other participants may be added, withdrawn or substituted.
  • We may vary seating arrangements. Despite any seat number on your ticket, we do not guarantee you any particular seat. If we need to allocate a different seat to you for operational reasons, including a change of venue, we will use reasonable endeavors to ensure it is in a location of comparable value to the seat number on your ticket.
  • At times, during the course of selling tickets to an Event, we may alter the price of tickets on sale.  Such alterations do not affect the terms and conditions applying to tickets purchased before the price change and do not entitle you to claim a refund on your ticket price or the difference between your ticket price and the newly adjusted ticket price.
  • At times, during the course of selling tickets to an Event, we may release additional seats or additional dates for presentation of the Event. Such alterations do not affect the terms and conditions applying to tickets purchased before the release of additional seats or dates and do not entitle you to claim a refund for tickets purchased prior to the release of additional seats or dates.
  • In the event of cancelation and major changes to an Event, MCB will communicate the ticket–holder’s options by email to the person who purchased the tickets and on our website miamicityballet.org. If the ticket–holder is not opted in to receive email or other communications from MCB, or is not the person that purchased the tickets, it is the ticket–holder’s responsibility to contact MCB Customer Relations to be advised of changes or options.

Pre–performance reminder email

About 48 hours before your performance, we email a pre–performance reminder to ticket–holders that contain useful information. To receive this and other MCB communications, ensure you provide your email address when ordering your tickets and that you are opted in to receive communications from MCB. Contact Customer Relations to check or update your preferences.

Resale, authorized ticket sellers, contests and giveaways

  • Miami City Ballet and our partner Venues are the authorized ticket seller for Events, unless otherwise specified on our website for specific Events.
  • Pursuant to s.817.36, Florida Statutes, this ticket may not be resold for more than $1 over the original admission price.
  • If you purchase tickets from an unauthorized seller you risk that these tickets are fake, void or have previously been canceled and that you may be refused admission to the relevant Event.
  • We strongly recommend you only purchase tickets from an authorized ticket seller. You can contact our Customer Relations team to confirm if a ticket seller is authorized.
  • Tickets may not be used for advertising, promotion, contests, giveaways, sweepstakes or other purposes without the express written consent of MCB.
  • If an Event ticket is advertised in breach of these conditions, we may cancel the ticket without a refund and the bearer of the ticket may be refused admission.

Ticket exchange

If your plans change, you can exchange into another date of the same ballet, or another ballet. Exchanges can be organized up to 72 hours before your original scheduled performance.

Subscribers can exchange dates to another performance free of charge, subject to availability. This is one of the most popular subscriber benefits.

Single ticket holders can exchange tickets for a $15 fee per ticket.

To exchange, write “VOID” on the tickets and submit your request via email or mail. Please include the following in your request:

  • The original tickets (or a copy thereof)
  • Your name, address, day and evening phone numbers
  • The date and time of new performance requested
  • Send the request to:

Miami City Ballet Customer Relations
2200 Liberty Avenue, Miami Beach, FL 33139
Monday – Friday | 9am – 5pm
Phone 305.929.7010 | Toll Free 877.929.7010
Email CustomerRelations@miamicityballet.org

Some conditions apply:

  • Tickets for Program 1 – 4 performances are interchangeable within the same season. Subscribers can exchange into any other performance date, at any theater. This excludes Nutcracker
  • Nutcracker tickets can be exchanged for another Nutcracker (i.e. Nutcracker tickets can’t be exchanged for tickets to another ballet and visa versa.)
  • Tickets are exchangeable within the same season, i.e. 2019/20 tickets can’t be exchanged for 2020/21 tickets.
  • Requests must be received at least 72 hours prior to your scheduled performance or 72 hours prior to the new performance – whichever comes first.
  • Exchanges are not allowed after the performance date has past.
  • If seats in the same price category are not available, we will attempt to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the auditorium.
  • If the only available seats are in a section of the auditorium with cheaper ticket prices, we will notify you. Sorry, there are no refunds for exchanging in this case.
  • Customer Relations will contact you with your options prior to confirming an exchange that requires a change in ticket price.

Refunds for Subscribers – Delight Guarantee

Miami City Ballet is pleased to introduce a Delight Guarantee for 2020/21 Season subscriptions.

We are committed to offering service that matches the excellence you experience from our dancers on stage and the flexibility you need. We want you to be as delighted by Miami City Ballet as we are to have you as a Subscriber.

Rest assured that should you decide to cancel your subscription during the season, we guarantee your ability to credit your purchase towards any future Miami City Ballet performance, donate your tickets to our nonprofit cause, or receive a refund for the balance of your unused tickets.

Your delight is guaranteed, and this is our promise to you.

Some conditions apply:

  • The Delight Guarantee is offered for 2020/21 Season new and renewed subscriptions.
  • Refund processing may take up to 4 weeks from the date of your request. Our Customer Relations team will confirm with you when your refund is processed.
  • The Delight Guarantee refund is equal to the face value of any unused tickets within your subscription, excluding service fees. Refunds cannot be issued for past performances, i.e. tickets that have been used.
  • Any refund payable for a ticket will be made to the original purchaser of that ticket. Refunds will not be issued for tickets purchased from a reseller or an unauthorized seller.
  • Service fees are not refundable. Service fees help MCB provide and maintain services for customers and ticket–holders, including administrative costs, upkeep of systems, covering the cost of processing and credit card fees.
  • In these changing times, we will continue to monitor the situation and will revisit options for Subscribers as needed.

Refunds for single ticket-holders

Single tickets are non–refundable. If you are unable to attend a performance, you can:

  • Exchange into another performance
  • Give your tickets to a friend
  • You can consider donating the value of your tickets to MCB. Donations support our dancers, MCB School, our scholarship program, community outreach programs and much more. Ticket donations are tax-deductible.

Refunds are issued only if an event is canceled (and not rescheduled to be performed at another time), and the following exceptions:

  • Permanent relocation outside of the home performance area of Miami–Dade, Broward, Palm Beach Counties. Ticket/s must be returned prior to the scheduled performance(s) with a written request for a refund, and a forwarding address.
  • Serious and/or severe illness which will prevent the ticket holder from attending the performance he/she has tickets for. Tickets must be returned prior to the scheduled performance(s) with a written request for a refund, and a statement from the attending physician.
  • Death of the ticket–holder. Please return the ticket/s prior to the scheduled performance(s) with a written request for a refund from the estate or executor of the estate, and a copy of the ticket–holder’s death certificate.

Refunds are issued in the following manner:

  • Cash and check purchases are refunded with a check. Check payments are made payable to the person who originally signed the check that was used to pay for the ticket(s) that is to be refunded or the primary account name for cash transactions.
  • All credit card purchases are refunded to the same credit card that was given to purchase the tickets. In the event that the credit card is not active at the time the refund is processed by the Miami City Ballet, the customer must contact the bank that issued that credit card to make payment arrangements from the bank to him/her.
  • Refund processing may take up to 4 weeks from the date of your request. Our Customer Relations team will confirm with you when your refund is processed.
  • Service fees are not refundable. Service fees help MCB provide and maintain services for customers and ticket–holders, including administrative costs, upkeep of systems, covering the cost of processing and credit card fees.

Installment payments for subscribers

Subscribe by July 7, 2020, and spread the cost of your subscription across four simple installments. To take advantage of the pay in installments option, call Customer Relations on 305.929.7010.

The total cost of your subscription order is divided into four equal installments. Service fees are added to the first installment. Payment dates are as follows:

  1. The day you place your order: 25% + $10 subscription service fee + $5 installment service fee
  2. August 7: 25%
  3. September 7: 25%
  4. October 7: 25%

Some conditions apply:

  • The same credit card must be used for all payments. The credit card must be valid beyond October 31, 2020.
  • To pay in installments, you must subscribe on or before July 7.
  • If any remaining payments fail, your order may be cancelled.
  • You must provide an email address to receive reminders in advance of these payment dates.
  • Your subscription tickets are mailed after the final installment payment has cleared.
  • Depending on the date of your first performance, you may need to collect your tickets at Will Call at your first performance.
  • This option is only available for subscriptions, not available for single tickets.

Lost tickets

If you have lost your tickets, please contact Customer Relations. In most cases, lost tickets can be replaced with a Lost Ticket Voucher. We will ask you to confirm the basic details of the booking to do this. Please contact us as soon as you realize you have mislaid your ticket/s.

At the theater – You may also visit MCB Customer Relations at Will Call. With valid ID and/or Order Confirmation number, they can issue you a Lost Ticket Voucher.

Personal devices, photography and video

  • Inside the auditorium – Photography and video is prohibited inside the theater to ensure the performance is not disrupted.
  • Outside the auditorium – We encourage you to take advantage of the views from our theaters. We love seeing your photos on social media. Tag @miamicityballet and #miamicityballet.
  • We may photograph or video an event including the audience at an event. The ticket–holder consents to the use of their image or likeness incidental in any video, photograph, transmission or recording of the MCB event for use in any format or media (currently existing or to be developed in the future), including but not limited to publication, print, TV, electronic, internet and social media.
  • To avoid disturbing the dancers and audience, please switch off all electronic devices during the performance. Please be aware that glow and vibration from your phone also causes a disturbance.

Amendments and enforcement

  • We may amend these Terms and Conditions by updating them on our website. Any variations become effective upon their first publication on our website and apply to ticket purchases made after that time.
  • MCB’s non–enforcement of any provision of the Terms and Conditions should not be construed to constitute a waiver of MCB’s right to enforce any prior, contemporaneous or future terms and conditions.
  • You should review these Terms and Conditions before purchasing tickets for Events and before attending Events.

Moderator Policy and Guidelines for Social Media Responsibility, Etiquette and Values

We endeavor to maintain an environment that is consistently topical, courteous, and respectful of all commenters that is aligned to our values of care and creation of a safe environment for all.

We want to include all comments, but we reserve the right to moderate, remove or reject (not publish) any comments that is or contains:

  • Personally identifiable information (PII).
  • Vulgar or abusive language or images.
  • Defamatory, derogatory, or inflammatory content.
  • Personal attacks of any kind, threats, belittling, name-calling or bullying statements.
  • Offensive terms or derogatory statements that target specific groups by race, color, sex, sexual orientation, gender identity, national origin, ethnicity, age, religion or disability.
  • Spam or comments that are off topic. This includes:
    – Multiple, successive off-topic posts by a single user.
    – Repetitive posts copied and pasted by multiple users.
    – Spam or comments that are automated.
  • Promotions of services or products.
  • Solicitations of funds or for business.
  • Links to external websites or applications (noncommercial links relevant to the topic or another comment may be acceptable.)
  • Classified or proprietary information, or information protected by other statutory or regulatory regimes (intellectual property, copyrighted materials, licensed materials, privacy protected information, etc.)
  • Any other material or content that is deemed to be inappropriate to share on our site.

Social media users are subject to the Terms of Service of individual social media platforms.

Approved Oct 19, 2020 by Stearns Weaver.

Feedback

We value your feedback. You can provide your comments by contacting Customer Relations:

Miami City Ballet Customer Relations
2200 Liberty Avenue, Miami Beach, FL 33139
Monday – Friday | 9am – 5pm
Phone 305.929.7010 | Toll Free 877.929.7010
Email CustomerRelations@miamicityballet.org