ACCESSIBILITY INFORMATION


Miami City Ballet works to ensure that our performances and facilities are accessible to all visitors and audiences members so that everyone can fully participate and enjoy the ballet. Our venues cater for a wide range of access and special seating requirements. This includes Audio Description and Touch Tours, Assistive Listening Devices and wheelchair access.

Bookings

If you have access or special seating requirements, please contact MCB Customer Relations to book your tickets. We will specially select tickets to suit your needs. Please specify your requirements at the time of booking to make use of our accessibility services.

MCB Box Office

Mon – Fri, 9am – 5pm
305.929.7010
877.929.7010 Toll Free
TTY users may call 711 (Florida Relay Service)
CustomerRelations@miamicityballet.org

Wheelchair Accessible Seating & Patrons Who Have Mobility Disabilities

Our in-house studio theatre and all of our venues provide wheelchair seating, companion seating and mobility assisted locations. Audience members have the option to remain in their own wheelchair, or to transfer to a theatre seat.

Our Miami City Ballet studios and facilities and all our venues feature ADA-approved signage as well as elevators, ramps, restrooms, handrails and automatic door openers.

To view Wheelchair Seating information at our regular venues, please visit these links for the most current information.

Arsht Center

Broward Center

Kravis Center

Assistive Listening Devices (ALD)

The devices amplify and clarify sound for audience members who are deaf or have hearing loss. There is no charge for use of the headset but a major credit card and ID is required. If you wish to use one please check with Guest Services and or the House Manager in the lobby at our venues. For our in-house studio theatre please check with the box office in the MCB Store.

Audio Description (AD)

Audience members who are blind or have low vision can listen through an assistive listening device to trained audio describers as they provide narrative of the visual elements of the performance including costumes, sets, and each movement on stage. Audio description is offered at select performances and is combined with a Touch Tour.

2019/20 season Audio Description Performances:

The Nutcracker
Arsht Center, Miami – Dec 22 at 1pm
Kravis Center, West Palm Beach – Dec 29 at 1pm

Don Quixote
Kravis Center, West Palm Beach – Mar 22 at 1pm
Arsht Center, Miami – Apr 19 at 2pm
Broward Center, Fort Lauderdale – Apr 26 at 2pm

Touch Tours (TT)

Touch Tours are offered to audience members who are visually impaired. After the Touch Tour, guests attend the performance and listen to the Audio Description to enhances the overall theater experience. Touch Tour are offered at select performances and are a combined service with Audio Description.

2019/20 season Touch Tour dates:

The Nutcracker
Arsht Center, Miami – Dec 22 at 11:30am-12:15pm
Kravis Center, West Palm Beach – Dec 29 at 11:30am-12:15pm

Don Quixote
Kravis Center, West Palm Beach – Mar 22 at 11:30am-12:15pm
Arsht Center, Miami – Apr 19 at 12:30pm-1:15pm
Broward Center, Fort Lauderdale – Apr 26 at 12:30pm-1:15pm

Service Animals

Service animals as defined by the American with Disabilities Act are permitted into the theaters and must remain on a leash or in a harness at all times. A service animal must sit under the guest’s seat or at his/her feet. Service animals are not permitted to sit in the aisle or on seats. A guest whose service animal poses a threat to the safety of other quests and/or staff may be asked to escort the animal off the premises.

Restrooms and Venue Facilities

Wheelchair accessible restrooms are located at all our venues, including Miami City Ballet Studios. Please ask any Guest Services Manager or Front of House personnel for locations.

All our venues feature ADA-approved signage as well as elevators, ramps, handrails and automatic door openers.

Venues

For the most up to date information about accessibility at our venues, please visit the following links or contact us for more information.

Arsht Center

Broward Center

Kravis Center

Website

If you have difficulty using this website, or with a particular web page or function on this site, please don’t hesitate to contact us by phone, TTY or email for assistance.

Miami City Ballet is in the process of making modifications to improve the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Our efforts are ongoing. While we work towards better website accessibility, your feedback is appreciated.

We’re Here to Help

Please contact MCB Customer Relations to discuss your particular needs so we can ensure your comfort and enjoyment.

 


Broward Center for the Performing Arts
Photo by Anton Grassl