Careers

Job Title: Executive Assistant
Department: Development
Reports to: Chief Development Officer
Status: Full Time, Non-exempt
Schedule: Monday- Friday / 8 hours per day 9:30am- 05:30pm (40 hours per week) with flexibility for occasional evenings and weekends
Salary Range: $38K - $45K yearly

Reporting to the Chief Development Officer, the Executive Assistant will provide key administrative support to help the fundraising department achieve its annual revenue goals. The Executive Assistant will serve as a key member of the individual giving team and will also provide administrative support to the Director of Development. The Executive Assistant will be a self-starter who prioritizes competing demands, hosts and coordinates meetings, schedules travel arrangements, drafts correspondence and briefings, processes expenses, and maintains donor records in Tessitura. The Executive Assistant will be expected to attend performances and special events to greet guests and will interact with staff at every level across departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists CDO in preparing PowerPoint presentations and supporting documentation for Board of Trustees meetings, Campaign Committee, Development Committee, and Nominating and Governance Committee meetings
• Writes, proofreads, edits, and sends correspondence on behalf of the CDO, including: gift agreements, major gift proposals, stewardship reports, and other correspondence
• Assists CDO in planning development team meetings, including date selection and agenda distribution, and in creating a team culture that aligns with MCB brand values
• Participates in individual giving team meetings and serves as a liaison between the individual giving team and the CDO
• Provides administrative support to the Director of Development on mass mailings, including overseeing printing, merging, stuffing, and mailing of letters, cards, and other donor communications
• Creates in-depth research profiles on donors and prospects as needed by the CDO and Board of Trustees
• Manages the calendar of the CDO, including scheduling meetings and travel as needed
• Drafts emails on behalf of the CDO and manages the ghost email account
• Tracks and maintains the department budget and oversees reconciliation with the Finance Department
• Processes check requests, oversees credit card expenses, and reimbursement requests on behalf of the CDO
• Monitors news articles and google alerts for information on major donors and updates research profiles and donor records accordingly
• Tracks and maintains the portfolio of the CDO and members of the Board of Trustees in Tessitura, including all contact reports
• Provides superior customer service to donors who are visiting MCB studios by confirming attendance, providing parking details, sharing guest protocols, and greeting them upon arrival
• Opens and distributes department mail and scans contributions for the Associate Director of Development Services to process
• Attends most donor events and performances to greet guests, staff special events, manage seat notes, and offer bespoke donor experiences

QUALIFICATIONS  

• Minimum of two years of administrative experience, preferably in a fast-paced and deadline driven environment
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint, and fluency in mail merges
• Ability to write clearly, succinctly, and in an appealing way to targeted audiences
• Ability to prioritize work, juggle multiple projects, maintain organized files, and manage time effectively
• Exceptional attention to detail is required, especially when communicating with Trustees, major donors, and members of the senior leadership team
• Ethos of collaboration and ability to work alongside all members of the development team
• Capable of maintaining sensitive, confidential information with discretion
• Proficiency in Tessitura or other non-profit CRM highly desirable
• Must be willing to work evening and weekend hours when required

TO APPLY

To apply, please email: 

1. Resume
2. Cover letter briefly outlining your experience specifically in relation to the qualifications, essential duties and responsibilities listed above. Please include “Executive Assistant” in the subject line.

Email your application to joy.stanfield@miamicityballet.org  

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Job Title: Shoe Inventory Assistant
Department: Artistic
Reports to: Wardrobe Manager 
Status: Part-time 
Schedule: Monday through Friday, 10a to 5p 
Pay: $21 per hour 

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain inventory of all Ballet shoes as they are purchased and distributed to the Company Dancers
• Submit a monthly report of the cost of shoes given out to Finance department
• Unpack, price and shelve all deliveries of shoes as they arrive
• Schedule and distribute the monthly allotment of shoes according to agreement with Dancers. Currently 2.5/week for women and 1.5 for men
• Assist Company dancers with any issues they may have- be it sizing, brand or style - to assure correct fit
• Special order shoes and boots for particular ballets
• Manage the schedule for ordering Pointe shoes, coordinating manufacturer’s production time and fluctuating delivery schedule with our production needs 
• Assist MCBS students with sizing, style and fit to purchase our overstock shoes
• Maintain a clear, detailed inventory of all overstock shoes available for sale and their pricing with appropriate discounts 
• Reconcile purchasing of shoe stock with Finance department
• Update and post a monthly list of the female company member’s shoe inventory including all future delivery dates and the next order date 

TO APPLY

To apply, please send:
1. Resume
2. Cover letter briefly outlining your experience in relation to the qualifications and selection criteria above. 

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please. 

Job Title: Staff Accountant
Department: Finance
Reports to: Director of Finance
Status: Full Time
Schedule: Monday – Friday, In-Office/Hybrid
Salary: $50,000 per year

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

DESCRIPTION
Reporting to the Director of Finance, the Staff Accountant provides accounting and clerical support to the Miami City Ballet finance department. This includes bank reconciliations, posting daily sales into the accounting system and completing any other tasks necessary for well-functioning of company’s accounting process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monthly reconciliation of bank statements.
• Daily postings of Box Office batches into the accounting system.
• Daily postings of the Development batches into the accounting system.
• Prepares weekly Box Office Sales analysis for Financed and Marketing.
• Monthly/Weekly school postings.
• Compile data and prepare a variety of reports.
• Assist with other accounting projects in the office.
• Credit Card Reconciliation & CC Statement Distribution to all Cardholders.
• Reconciliation of Deferred accounts related to School and Box office.
• Daily Cash Flow, Outstanding checks reconciliation.
• Flash Report updates.
• Cover for teammates as needed (Aging, AP Entries).
• Assist with Year End close and Financial Statement requests.
• Ad Hoc request related to Audit, Settlements, and departmental needs.

QUALIFICATIONS:

• Competency in Microsoft applications including Word, Excel and Outlook. Organizational, verbal and written communication skills a must.
• Attention to detail and ability to multi-task is an asset.
• Requires 2 years’ experience.
• Personal qualities of integrity, credibility, and a commitment to and passion for the Ballet’s mission.

TO APPLY

To apply, please send:
1. Resume
2. Cover letter briefly outlining your experience in relation to the qualifications and selection criteria above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Community Engagement Coordinator
Department: Community Engagement
Reports to: Director of Community Engagement
Status: Full Time
Schedule: Monday- Friday/ 8 hours per day 9:30am- 05:30pm (40 hours per week) with flexibility for occasional evenings and weekends
Salary Range: $45,000 – $50,000 yearly

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

ABOUT COMMUNITY ENGAGEMENT
Miami City Ballet Community Engagement effectively eliminates barriers to arts education and access through thoughtful creative learning opportunities for those at every level of arts exploration, reaching thousands of young people and families every year.

MINIMUM QUALIFICATIONS
Two-year minimum experience in the field of youth and arts education. Individuals must be highly organized and productive, tech savvy, self-motivated, and have experience coordinating programs. We welcome candidates who want to begin a career in community engagement; and individuals who are responsible, positive, and proactive, to support the needs of Miami City Ballet community engagement programs.

Essential Duties and Responsibilities:

• Coordinate, collaborate, and support program needs across team areas in Community Engagement.
• Work with various teams within Community Engagement to ensure seamless coordination of program requirements.
• Act as a liaison between different departments to facilitate effective communication and resource allocation.
• Coordinate and provide support for all special projects and community initiatives.
• Responsible for setting up, preparing, and attending all community programming, performances, and activations.
• Coordinate with relevant teams to create a visually appealing and logistically efficient setup for successful events.
• Coordinate logistical aspects of community programming and performances, including transportation logistics, catering arrangements, and collaboration with production for costume load-out, etc.
• Ensure all details are meticulously planned to enhance the overall performance experience.
• Actively support and participate in Community Engagement events and programming.
• Ensure the successful planning, implementation, and evaluation metrics for all community initiatives.
• Coordinate logistics, registrations, and overall administration to guarantee a smooth and enriching experience for all Community Engagement programming.
• Coordinates calendar of events to ensure seamless organization.
• Manages department marketing deadlines and organizing of materials and collateral for events.
• Collects, tracks and inputs program and event data.
• Provides onsite coordination of programmatic activations in schools, venues, and community.
• Oversee inventory needs for Community Engagement programs, including materials and resources required for various initiatives.
• Implement efficient tracking systems to manage inventory as needed.
• Provide essential support in the grant application process, ensuring adherence to deadlines and requirements.
• Track and organize grant-related information to facilitate accurate and timely submissions.
• Implement effective systems for evaluation of all programming efforts.
• Process invoices and credit card reimbursement for department.
• Maintain accurate records and ensure timely completion of financial tasks for the department including financial reconciliation of monthly expenses.
• Engage professionally and positively with all MCB staff, parents, children, program team, and community members.
• Adherence to timely responsiveness to communication written and verbal.
• Ability to multi-task responsibilities and deadlines in support of department needs.
• Organizes program needs in support of director and managers for all engagement activities, space requests, workshop set up, scheduling, supplies.
• Proactive in follow up and responsiveness to email, task directives and team communication.
• Provides administrative support to the team.
• Understands that role is in support of a team which requires being one-step-ahead of needs.
• Commits to a consistent on-site work schedule with flexibility for occasional evenings and weekends.

Qualifications:

• Must be over 18 years of age
• Passion for arts in education community programs
• Must be an organized individual who prioritizes attention to detail
• Effective oral communicator being able to interact with many different individuals in person or over the phone in a professional manner
• Must possess strong written communication skills
• Proficiency in all Google and Windows Office programs- including Word, PowerPoint, Outlook and Excel
• Bilingual in English, Spanish or Creole preferred due to nature of work with community
• Able to multi-task, handle competing priorities and more than one project at a time
• Candidate must pass background screening level 2
• Experience in dance education, social work, youth and urban communities preferred
• Able to work successfully with a team environment and independently
• Models behavior, demeanor and best-in-class including being coachable, open to guidance and support
• Demonstrates strong communication skills and emotional intelligence
• Reliability, dependability and strong leadership skills
• Must possess acceptable hearing and visual capabilities in order to monitor environment and children’s well-being
• Proven success in communication and interpersonal skills especially with parents and children.
• May be required to sit, stand, or maintain physical activity for extended periods of time
• Must be able to lift 50 lbs
• Reliability, punctuality and commitment to the program schedule and needs
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form

TO APPLY

To apply, please send:
1. Resume
2. Cover letter briefly outlining your experience in relation to the qualifications and selection criteria above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Job Title: Audience Services Representative
Department: Marketing & Communications
Reports to: Supervisor, Audience & Ticketing Services
Status: Part-Time or Casual/Non-Exempt
Wage: $18.50

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

JOB SUMMARY
The Audience Services Representative (ASR) is the first point of customer contact and is responsible for providing the customer with the best impression of the Miami City Ballet. Remote work is available throughout the year when no onsite or in-venue service activations occur.

Key responsibilities include delivering excellent customer care for all customers and prospects of MCB:

• Managing inquiries and communications with customers across several communication channels.
• Acknowledge and resolve customer concerns and complaints.
• Knowledgeable about the MCB as an organization, familiarity with the company of dancers, our season, and events/performances inside and out to answer questions
• Communicate and coordinate with colleagues as necessary
• Provide ongoing feedback on the efficiency of the customer service process
• Keep records of customer interactions, transactions, comments and complaints.
• Process orders, forms, modifications and escalations
• Fulfill and generate ticket sales, subscriptions and payments

To do well in this role, the ASR must be customer-centric and service-oriented with a positive, empathetic and professional attitude toward customers at all times.

RESPONSIBILITIES

Relationship management

Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.

• Respond promptly and thoroughly to customer inquiries; Resolve customer complaints efficiently and strive to deliver customer satisfaction
• Build rapport, on-going relationships, and credibility with customers by delivering consistent and excellent customer care, anticipating their needs (and objectives of the customer) and initiate any service recovery.
• Understand and provide information: seating, prices, fees, and sections of multiple venues, as well as parking options and directions and related information to help provide optimal customer experience.
• Provide customers insight and updates on the season, programs, and various subscription package and product options, in order to increase sales, engagement and/or customer service.
• Explain provide upgrade options and fill orders for interested patrons.
• Assist patrons/subscribers with ticket exchanges.
• Provide assistance and support for ticketing matters for internal department needs.

Data Management

• Process all transactions through Tessitura.
• Create and maintain accurate customer data in Tessitura.
• Provide daily payment settlements to management; ensure final report balances credit cards, cash, and check transactions.
• Filling in CSI’s to capture customer feedback after shows, etc.

Other:

• Prepare tickets for mailing or will call as needed.
• Correspond with customers via email, phone or any other written documentation is imperative.
• Contribute and assist in various CR-related administrative tasks and duties to support smooth-running CR operations.
• Work collaboratively with organizational colleagues across the organization.
• Share frontline customer feedback with Marketing and Development team as appropriate.

On-site service:

• Provide customer/subscriber and relationship management support on performance weekends and locations.
• Provide clerk duties at the MCB Store, both on-location and at various performance venues.

SKILLS AND QUALIFICATIONS

• Experience working with customer support.
• Comfortable using computers and databases.
• Knowledgeable in Excel, Microsoft Word, Tessitura knowledge ideal, training provided for Tessitura.
• Ability to use database software; maintain accurate electronic records—tessitura knowledge ideal.
• Interest and desire to have strong Product/Service knowledge – From common issues to upgrades, CRR has and pursues knowledge about the organization, season programs, dancers, and other info relevant to offer customers.
• Excellent communication skills: oral, interpersonal, and written – Ability to hear customer suggestions and complaints, respond accordingly and clearly while flexible to adapt message and style to various customer types.
• Time management – Responding to customers promptly and resolving issues, good management skills.
• Taking responsibility for the customer with the ability to provide a solution meeting expectations within company guidelines and policies
• Team collaboration – building long-lasting relationships with customers and providing seamless service requires teamwork and team collaboration to achieve common goals.
• Personal qualities aligned with the values of MCB
• Ability to work evenings and weekends and travel between West Palm, Broward, and Miami markets for venue performances.

TO APPLY

To apply, please email:
1. Resume
2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above.

Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.

Hours: Monday – Friday, plus weekend availability
Salary: $50/hour to instruct/$25/hour for lesson planning

JOB DESCRIPTION:

Reporting to the Miami City Ballet’s Director of Community Engagement and the Dance Education Programs Manager, Teaching Artists are practicing artists in Dance, Arts Education, and Performing Arts committed to working with young people of varied abilities. Miami City Ballet’s Community Engagement programs, including STEAM+, Explore Dance, M.C.B.’s Masterclass Series, and Miami City Ballet’s Palm Beach Summer Dance Camp, bring high-quality arts enrichment to the youth of South Florida by working through established after-school and year-round programs at Miami-Dade County Title I Public Schools, Partnering Community Organizations, K-12 Performing Arts Schools as well as Performing Arts magnet schools.

Applicants must demonstrate expertise working as professional dance teaching artists, the ability to set choreography for students of varied abilities, basic curriculum standards to teach Ballet Fundamentals, Creative Movement practices, the ability to produce Culminating Event performances, experience in lesson planning and arts integration curriculum writing, strong communication, and interpersonal skills, facilitating group decision-making, handling multiple tasks simultaneously, and strong attention to detail.

Miami City Ballet seeks to develop and nurture its diversity. Miami City Ballet is committed to maintaining an inclusive community that recognizes and values the inherent worth and dignity of every person; fosters tolerance, sensitivity, understanding, and mutual respect. Miami City Ballet is an EEO employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

SCHEDULE & COMPENSATION:

This is an independent contractor position. Applicants must have availability to work during and after school hours, on occasional weekends, and during the day in the summers. Teaching Artists should have the ability to travel throughout the South Florida tri-county region to various residency sites. A full residency ranges between 5-25 weeks (according to each program) and ends in a culminating performance. Teaching Artists earn $50/hour to instruct and $25/hour for lesson planning, and mileage reimbursement for instruction provided outside of Miami-Dade County.

DUTIES & RESPONSIBILTIES:

Direct instruction with students in Kinder-12th Grade using guidelines of the Florida Arts Standards, MDCPS STEAM+ Rubric, and Miami City Ballet Fundamentals Curriculum. Planning and executing arts programming appropriate for specific age groups, attending professional development workshops and meetings, and carrying out administrative responsibilities (such as submitting written lesson plans, student pre-and post-assessments, timecards, student evaluations, and other duties as assigned). TAs selected for employment must also attend a 3-day training session held at Miami City Ballet from September 28th – 30th, 2022.

REQUIRED QUALIFICATIONS:

Minimum (4) years of teaching experience and substantial training in Dance Education. Strong content knowledge in classical ballet, performance, and stage work. Commitment to serving children in typically under-represented communities. Must be culturally competent to work with a diverse student body and students with special needs. Must be adaptable to instruction in non-traditional dance spaces. Excellent verbal and written commutation skills. Excellent interpersonal communication skills with adults and children. Instructors with proficiency in Spanish are encouraged to apply. Instructors with varied dance genre teaching experience with a strong ballet foundation are welcome to apply.

TO APPLY:

Qualified applicants should submit A. cover letter and resume or curriculum vitae outlining relevant professional, artistic, and teaching experience. B. Sample lesson plan. C. Artistic Sample: Please share your original, creative work in the arts discipline you teach most frequently. All prospective candidates who are selected for an interview will be required to lead a sample dance class for Miami City Ballet staff.

Acceptable artistic samples: 1-2 minutes of choreography and dance instructional links (YouTube, Vimeo,) 3-4 images (JPG or PDF format), and Links (YouTube and Vimeo) to creative portfolio and videos of performances online.

Email your application to joy.stanfield@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.