Reporting to the Box Office Supervisor, the Customer Service Representative (CSR) is the first point of contact with the marketplace. The CSR provides information to callers via telephone, email, and web-based chat technology to generate ticket sales and subscriptions. The CSRs assume ticket order responsibility and processing of payments during performances and throughout the workweek.
For more than 30 years, Miami City Ballet has been presenting and creating works that make all of us think, feel and react in ways that no other art form can. Our mission is to bring about positive change through our understanding of dance and its transformative power – its unique ability to cross all borders and lift the human spirit. If you have this same spirit about positive change, the performing arts and our mission, we invite you to consider one of the job opportunities listed below.
Current jobs with Miami City Ballet
Reporting to the Chief Marketing Officer, the Director of Sales & Audience Services leads sales, retention, and customer engagement functions of the Miami City Ballet to achieve both short and long-term budget, revenue, and customer experience goals. This key position will actively embody the company’s brand strategy and audience development goals through effective leadership of Box Offices/Audience Services (in-bound call center), Telesales, and retail functions across all MCB channels. Direct reports include: Box Office Manager, Group Sales, Retail Manager, Call Center Manager.
Reporting to the Chief Marketing Officer, this hands-on position provides leadership and support of the organization’s Tessitura CRM system, data integrity, and related applications. The Director of CRM and Data Services will facilitate the mastery of the CRM system within the organization,
ultimately defining and implementing the effective use of Tessitura as both a functional tool for housing current patron information and a critical revenue-generation tool.
Miami City Ballet seeks a highly-qualified Associate Director of Public Relations to join the Marketing team to elevate, and promote the brand, generate phenomenal publicity for performances and events, and ensure proactive communications with all international, national, regional and local press outlets (English, Spanish, Portuguese-language television, radio, print and web).