Privacy Policy
This is the website of Miami City Ballet.
We can be reached via email at AudienceServices@miamicityballet.org or you can reach us at 305.929.7010. Our mailing address is at the bottom of this page.
At Miami City Ballet we respect your right to privacy. We understand that users of the Miami City Ballet website need to be in control of their personal information. Miami City Ballet adopted this Privacy Policy to inform users of how Miami City Ballet collects, stores and uses personal information that is submitted.
By using this website or our products and services, you consent to our collection, use and disclosure of your personal information as set out in this Privacy Policy.
What Information Is Collected?
When creating an account, signing up for our emails, or purchasing tickets and subscriptions, Miami City Ballet asks for some or all of the following information: name, email address, mailing address, phone number, personal interests/preferences and credit card information.
Why Do We Collect It?
This information is used by us (or third parties engaged by us) to personalize your experience and allows us to deliver content and products that you are most interested in. This information is used to best fulfill your customer service needs, quickly process transactions, send order confirmations, follow up on your requests, conduct research, communicate information pertaining to Miami City Ballet events (for example, time changes, traffic advisories), and other communications from Miami City Ballet.
Retention
We will keep your Personal Information in secure databases for as long as necessary for the purposes of fulfilling your customer service needs, or as long as we are required by law. We cannot remove your Personal Information when there is a legal storage requirement, such as accounting rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
Do We Use Cookies?
Yes. We use cookies to optimize your purchasing experience, including recognizing a visitor’s device, retaining items in your cart, tracking advertisements, compiling data about website interactions and traffic, and making it easier for customers to log back into their account.
What Will Happen If Cookies Are Disabled?
You may be able to configure your browser not to accept cookies. Please refer to your browser’s ‘help’ facility for further information. However, you should bear in mind that this may affect your ability to use the services we provide. Login credentials will no longer be remembered and some of our site features will be disabled, which may cause inefficient site experiences.
Third Parties
Miami City Ballet will never disclose, sell, rent or freely give personal information (for example, your name, address, phone number and email address) to third parties, except as expressly set forth below.
- To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Mailing address information may be traded with other nonprofit arts companies for a one-time usage through a third-party mail house. This is common industry practice. However, to request your account to be marked as “do not trade”, please contact Customer Relations on 305.909.7010.
- We may share your personal information where necessary in order to comply with any legal obligation.
You can request at any time that we do not share your personal information with such third parties, by contacting Customer Relations on 305.909.7010.
Third Party Links
There may be links within our website that send you to outside websites. These pages may have different privacy policies; thus we do not take responsibility or liability of activities on these pages. Miami City Ballet does not monitor or control, nor is it responsible for, the privacy policies of third parties.
Digital Advertising
Third party vendors show Miami City Ballet ads on sites on the internet. Third party vendors, including Google and Facebook, use cookies to serve ads based on user’s prior interactions with Miami City Ballet. Users may opt out of third-party vendors’ use of cookies by visiting the third-party vendors websites.
Financial Information
Miami City Ballet will protect any personal financial information that you share with us. If you make a purchase, we will use your credit card number only to process your payment. For security reasons credit card information is not stored on our web server. We will retain order information for our records, but this information is never shared with third parties.
Public Records
Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send email to Miami City Ballet. Instead, contact us by phone or in writing at the contact details at the bottom of this page.
Comments On Social Media Platforms
We are pleased to offer our community an opportunity to share on our social media channels. We endeavor to maintain an environment that is consistently topical, courteous, and respectful of all commenters that is aligned to our values of care and creation of a safe environment for all. We want to include all comments, but we reserve the right to moderate, remove or reject (not publish) any comments, as detailed in our Moderator Policy and Guidelines for Social Media Responsibility, Etiquette and Values. Social media users are subject to the Terms of Service of individual social media platforms.
Security And Disclaimer
We take steps to ensure any information that you share with us is kept secure and strictly confidential in accordance with this policy. Although we use security that we believe to be appropriate to protect your personal information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse or alteration of your personal information.
Changes To This Privacy Policy
Miami City Ballet, from time to time, may update this policy without prior notice. Changes to this policy will be reflected on Miami City Ballet’s website.
How Can I Review, Change Or Delete Information That Was Collected?
You may request to be removed from our mailing, email or phone list at any time. In addition, you may edit personal information in your account; specifically, your name, address, phone number, preferences and contact preferences. Upon request, we can provide site visitors with access to the information that we maintain about them. Consumers can request to access this information by emailing us at AudienceServices@miamicityballet.org or by contacting us on the details at the bottom of this page.
Opting Out
If you would no longer like to receive emails from Miami City Ballet, please email us at AudienceServices@miamicityballet.org, or use the ‘unsubscribe’ link that is included at the bottom of every email we send.
If you would no longer like to receive periodic mailings (for example, our season brochure) from Miami City Ballet, please email us at AudienceServices@miamicityballet.org.
If you would no longer like us to share your Personal Information with third party vendors, please email us at AudienceServices@miamicityballet.org.
Questions And Suggestions
If you have any questions or suggestions, please complete an online feedback form or you can contact us at:
Box Office 305.929.7010 (Call or Text)
Administration 305.929.7000
AudienceServices@miamicityballet.org
MCB School 305.929.7007
School@miamicityballet.org
Mailing address:
Ophelia & Juan Js. Roca Center
2200 Liberty Avenue
Miami Beach, FL 33139