MCB Frequently Asked Questions

MCB Frequently Asked Questions


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SUBSCRIPTIONS FAQ

What is a subscription?
What is a Full Series?
What is a Create your Own Series / CYO3 / CYO4?
How much is a subscription – what are the savings?
What is the Flexibility Guarantee for Subscribers?
Can I choose my seats?
I am an existing subscriber and I want to change my seats, how does this work?
Can I exchange to see another performance?
How and when do I get my subscription tickets?

TICKETING AND OTHER USEFUL FAQ

I have tickets, but I need to change the date. Can I exchange to see another performance?
Can I give my ticket to someone else if I can’t make it?
Can I cancel tickets? Can I get a refund?
Where do I get the latest health and safety information?
How do I find out who is dancing?
Dress code – what do I wear?
What if I miss a performance by accident?
I have a personal or medical issue that means I can’t attend, what can I do?
What is the duration of the performances?
I’ve lost my tickets, what do I do?
What discounted ticket programs do you offer?
What age children can attend the ballet?
Do I need to purchase tickets for my baby?
What are your terms and conditions for tickets?
Who are the authorized ticket sellers for Miami City Ballet?
I would like to write feedback about the performances, how do I contact MCB?

SUBSCRIPTION FAQ

What is a subscription?

A pack of 3 or 4 performances, purchased in advance. It is more cost effective to purchase a subscription than to buy single tickets throughout the year. A subscription gives you:

  • First access to the best seats at the best prices – save up to 30% off single ticket prices
  • Unlimited no-fee exchanges (value: $10 saving per ticket)
  • Discounted additional tickets all season long
  • Exclusive event invitations, pre-sales and discount offers

There are two types of subscriptions: Full Series and Create your Own Series (CYO).

What is a Full Series?

The best value and the best seats! In a Full Series you see 3 performances at your favorite theater in the same seats every time – and your seats are renewable year after year (excludes Nutcracker). Full Series subscribers enjoy the deepest discounts (save up to 30% off single ticket prices) and are seated first, so they have the pick of the best seats in the theater. You can add on The Nutcracker tickets at 25% off.

What is a Create Your Own Series / CYO3 / CYO4?

The most flexible subscription, and also great value – save up to 10% off single ticket prices. For the 2021/22 Season you can select 3 performances and mix and match the dates and theaters that work best for you. With a CYO, your seats vary each year and each performance (i.e. you will not keep the same seats as you would with a Full Series). The more you see, the more you save – save up to 25% on The Nutcracker.

How much is a subscription – what are the savings?

Full Series subscribers enjoy the deepest discount and save up to 30% off single ticket prices. CYO subscribers enjoy up to 10% off single ticket prices. Ticket prices are based on seat location or zone in the theater. All prices are listed in the season brochure, and on the MCB website.

What is the Flexibility Guarantee for Subscribers?

We are committed to offering the flexibility you need and the excellence you have come to expect from Miami City Ballet. We want you to be as delighted by Miami City Ballet as we are to have you as a Subscriber.

Rest assured that should you need to cancel your subscription during the 2021/22 season, we guarantee your ability to credit your purchase towards any future Miami City Ballet performance, donate your tickets to our nonprofit cause, or receive a refund for the balance of your unused tickets.

Please contact Customer Relations for more information. Conditions apply.

Can I choose my seats?

Subscribers select the seating area on your order form. When our Customer Relations team starts working on your order, they will contact you by phone to discuss options and confirm your seating.

We encourage you to order swiftly to ensure you get the pick of the best seats – orders are processed in order of receipt. If you’re not available when we call, we will leave a message.

I am an existing subscriber and I want to change my seats, how does this work?

Seating changes will begin in September. Changes are processed in order of receipt. Put your change request on your order form, or call Customer Relations to start your change request. If you are subscribing online, you’ll be prompted to add details of any change requests during the renewal process. We will call you when we begin processing changes. (After the deadline for Full Series subscribers to renew their seats.)

Can I exchange to see another performance?

Yes, subscribers can exchange dates to another performance free of charge. This is one of the most popular subscriber benefits.

  • Tickets for Program 1 – 3 performances are interchangeable within the same season. Subscribers can exchange into any other performance date, at any theater. This excludes Nutcracker.
  • Nutcracker tickets can be exchanged for another Nutcracker (i.e. Nutcracker tickets can’t be exchanged for tickets to another ballet and vice versa.)
  • Tickets are exchangeable within the same season only. (i.e. 2021/22 tickets can’t be exchanged for 2022/23 tickets.)
  • Requests must be received at least 4 hours prior to your scheduled performance or 4 hours prior to the new performance – whichever comes first.
  • Exchanges are not allowed after the performance date has passed.
  • If seats in the same price category are not available, we will do our best to upgrade you. A difference in ticket price may apply if the available seats are in a more expensive section of the auditorium. If the only available seats are in a section of the auditorium with lower ticket prices, we will notify you. Sorry, there are no refunds for the difference in ticket price.
  • Customer Relations will contact you with your options prior to confirming an exchange that requires a change in ticket price.

To exchange your ticket, please submit your request by:

How and when do I get my subscription tickets?

Subscriber tickets are mailed out, or you can select to pick them up at the theater. Tickets will be mailed out in October. (The first performance is in December.)

 

TICKETING AND OTHER USEFUL FAQ

I have tickets, but I need to change the date. Can I exchange to see another performance?

  • Subscribers can exchange dates to another performance free of charge. This is one of the most popular subscriber benefits. See details above.
  • Single ticket holders can exchange tickets for a $10 fee per ticket.
  • Tickets are exchangeable within the same season only. (i.e. 2021/22 tickets can’t be exchanged for 2022/23 tickets.)

Can I give my ticket to someone else if I can’t make it?

Yes. If you are picking tickets up at Will Call, please advise Customer Relations in advance to avoid any confusion.

Can I cancel tickets? Can I get a refund?

Tickets are non-refundable, but if you are unable to attend a performance, you can:

  • Exchange into another performance (as per above)
  • Give your tickets to a friend (as per above)
  • You can consider donating the value of your tickets to MCB. Donations support our dancers, MCB School, our scholarship program, community outreach programs and much more. Ticket donations are tax-deductible.

Where do I get the latest health and safety information?

MCB and our partner theaters are committed to the health and safety of the artists, staff and audiences. Read More.

Get the latest health and safety protocols:
Arsht Center
Broward Center
Kravis Center

If you have purchased tickets for other people, please ensure you share important information with your theater companions. If you are a companion attendee or attending with a group, please ask the ticket-purchaser for information, visit the venue website for the latest information, or contact MCB Customer Relations.

How do I find out who is dancing?

Casting is announced 1 – 2 weeks before each program begins. We announce this on social media (Facebook, Instagram) channels and on our website, on the program pages.

Dress code – what do I wear?

There is no dress code for Miami City Ballet. Some people dress up, some come straight from work, others are more casual. A ‘smart casual’ approach will always be appropriate. It can be cool in the theater, so an extra layer is useful.

What if I miss a performance by accident?

Unfortunately, we cannot exchange tickets from a past performance. To help prevent ticket holders from accidentally missing performances, we send pre-performance reminders by email before your show. If you don’t receive these reminders, contact Customer Relations and they can sign you up.

I have a personal or medical issue that means I can’t attend, what can I do?

If you are requesting a ticket refund based on medical advice or extenuating circumstances, please contact Customer Relations.

What is the duration of the performances?

An approximate duration and intermissions is published on the MCB website. We also include this in the pre-performance emails sent to ticket-holders about 2 days prior to performance. As a general indication, most performances are approximately 2 hours long.

I’ve lost my tickets, what do I do?

In most cases lost tickets can be replaced with a Lost Ticket Voucher (this is slightly different from a new ticket), but we will ask you to confirm the basic details of the booking to do this. Please contact us as soon as you realize you have mislaid your ticket/s.

At the theater – You may also visit MCB Customer Relations at Will Call. With valid ID and/or Order Confirmation number, they can issue you a Lost Ticket Voucher.

What discounted ticket programs do you offer?

Student Rush – $15 tickets are available from about 2 weeks before each program. See our website for details.

The best way to ensure you are notified about discounts is to sign up to receive emails from Miami City Ballet. E-news subscribers receive discounts, competitions and other offers throughout the year.

What age children can attend the ballet?

Many children love seeing the ballet, and we encourage you to bring them! The Nutcracker is a family tradition for many people, and children will enjoy other works that Miami City Ballet presents.

As a general guide, we recommend children 4 and over will get the most out of the experience.

Do I need to purchase tickets for my baby?

Yes, every person no matter how old needs a ticket – please contact Customer Relations for info about tickets for babies.

What are your terms and conditions for tickets?

All sales are subject to our Terms and Conditions available here.

Who are the authorized ticket sellers for Miami City Ballet?

Miami City Ballet is the main authorized ticket seller for our performances. Tickets for relevant MCB performances can also be purchased via our partner venues: Arsht Center, Broward Center and Kravis Center. Sometimes, MCB may make tickets available through a legitimate promotional website like Travelzoo.

If you purchase tickets from an unauthorized broker, seller or scalper (e.g. a re-sale website) you risk that these tickets are fake, void or have previously been cancelled and that you may be refused admission. Tickets purchased from an unauthorized third party cannot be replaced if lost or stolen. You will likely pay more than face value, MCB cannot contact you regarding time changes, cancellations or other important information, and you are possibly supporting fraudulent businesses.

Please be aware that unauthorized resale ticket sites sometimes come up at the top of search results and use confusing words and logos to make it seem like you are purchasing tickets from an official source. MCB is not responsible for tickets purchased through unauthorized third parties, and reserves the right to revoke tickets sold to or by a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund. Please contact our Customer Relations team if you are unsure if a ticket seller is authorized.

I would like to write feedback about the performances, how do I contact MCB?

You are welcome to submit feedback any time. Email CustomerRelations@miamicityballet.org or call us.

 

Question not answered here?

 

CONTACT US:

Customer Relations
305.929.7010 (Call or Text)
CustomerRelations@miamicityballet.org
Monday – Friday 9am – 5pm

MCB School
305.929.7007
School@miamicityballet.org
Monday – Friday 9am – 5pm