Mobile Tickets

Mobile ticketing offers a simple way to securely store, accept, and share your tickets with friends and family all on your mobile device in your MCB Ticket Wallet. 

Mobile ticket wallets allows our patrons to store their mobile tickets in one location. You may already be familiar with the convenience of a mobile wallet, as many arts and entertainment organizations have introduced similar services. Patrons can now easily transfer or accept tickets via the MCB Ticket Wallet.

No, you are not required to download any app. You can access your MCB Ticket Wallet from any web browser. We recommend bookmarking the MCB Ticket Wallet web address mytickets.miamicityballet.org for ease.

In three easy steps! 

1. Go to mytickets.miamicityballet.org 
2. Enter the email address and password used when purchasing your tickets. 
   • If you did not create an account when you purchased your tickets, click here to create a password for your account. 
   • OR click on “Request An Access Code”  and enter the six-digit access code sent to your email address. Then, select “Stay Logged In” to stay logged in for 30 days.
3. Once in your wallet, you can tap your event(s) to see all the details of your ticket(s). 

Click here to watch a video on how to access your MCB Ticket Wallet.

Log in to your MCB Ticket Wallet using the same email address used to purchase your tickets. You can request an access code be sent to your email, or enter your MCB password in the “Login With Your Password” field and click “Next”.  

Go to mytickets.miamicityballet.org and click the “Reset Your Password” button to reset your password. This will also update your MCB “My Account” password.

If you log into your Ticket Wallet and do not see any upcoming events that you purchased tickets for, follow these three steps: 

1. If you purchased your tickets over the phone it may take up to 30 minutes for the tickets to appear in your MCB Ticket Wallet. Tickets purchased online will appear within 15 minutes.
2. Find your order confirmation that was emailed to you, and confirm the email address you used to purchase the tickets is the same email address you are using to log into your MCB Ticket Wallet. You must use the email address you purchased your tickets with to log into your MCB Ticket Wallet 
3. If neither of the steps above resolve your issue, please contact our Audience Services Team at 305.929.7010 or email us at audienceservices@miamicityballet.org and a representative will assist you.
   Please note if you are trying to locate your tickets on the day of your performance and the MCB Box Office is closed, please proceed to the venue box office, and a representative will assist you onsite.  

No. Printouts and screenshots of tickets are not accepted for entry at the venue. The QR code on your mobile ticket(s) moves and changes, and can only be scanned directly from your mobile device.

Yes, your ticket is valid! As an added security measure, ticket QR codes will not be visible on your tickets until 4 hours before your performance start time. Your QR code for your mobile tickets will automatically appear in your Ticket Wallet at that time. 

Yes, once you see the “Share” button in your wallet, you can share tickets. Please note, some tickets are not eligible for sharing due to ticket offer restrictions.

No problem! While mobile tickets require a smart mobile device to access your tickets, if you don’t have a smart mobile device, you can contact our Audience Services Team at 305.929.7010 or email us at audienceservices@miamicityballet.org to pick up your printed tickets at Will Call. Please note that a $5.00 fee is applied for all single tickets Will Call requests. MCB Subscribers do not pay this fee.

We recommend all patrons charge their mobile devices before attending a performance so they can view program notes, performance casting, and information about the venue. If your device battery dies, please go to the venue box office and a representative will assist you. Please make sure you bring a valid photo ID.

Yes! You can now add your mobile tickets from your MCB Ticket Wallet to your Apple Wallet.  Google Wallet does not yet support rotating or dynamic QR codes.

You can share your tickets from your MCB Ticket Wallet by following the steps below: 

1. Go to mytickets.miamicityballet.org  
2. Log in to your MCB Ticket Wallet 
3. Select the performance you will be attending. 
4. Tap “Share” 
5. Enter the full name of the person with whom you are sharing the mobile ticket(s). 
6. Select the ticket(s) you’d like to share. 
7. Confirm your selection. 
8. Send the link via text or email to the person to whom you are sending the mobile ticket(s). 

Once the link has been sent, your guest will need to follow the steps to Create an Account if they don’t already have one.

If you were sent a shared ticket link, follow the steps below to accept the ticket. 

1. Click the link shared with you. 
2. Log in using the email address associated with your Miami City Ballet account OR register a new account if you don’t have one. 
3. Accept the tickets. 

Many of our patrons enjoy giving the gift of ballet. You can purchase tickets to share with the recipient, or you may contact our Audience Services team to buy tickets in the recipient's name.

Please note that if the recipient does not have an account with MCB, you will need to provide their full contact information so our representatives can create an account for them. Additionally, we offer gift certificates that can be used to purchase tickets for any of our performances.

Yes, to claim a shared ticket a guest must Create an Account. If they already have a ticketing account with Miami City Ballet, they may use the same email address associated with their account to log in. If they do not have an account, they must follow the steps to create an MCB account to accept the tickets. 

If a guest is unsure if they have an existing login, they can click the “Register a New Account” button. If their email already exists, the system will let them know. If it does not it will register an account for them.

Shared mobile tickets are not valid until the recipient claims them. Please note once tickets are shared, the owner of the ticket may reclaim the ticket(s) that were shared. If the recipient can no longer attend the performance or does not accept them, the owner can reclaim the ticket.

Once you share a mobile ticket, you will see one of the two following status notifications: 

1. Ticket Accepted by (Your Guest’s Name)
   • Your guest has claimed your shared ticket(s).
2. Ticket Shared with (Your Guest’s Name) Pending 
   
   • Your guest has not accepted the Mobile ticket(s) yet.
   • You may want to remind them to check their email or text messages for the ticket invite link you sent to them. 
   • You may also “Share the invite again” or “Get this ticket back” in your wallet.   

Yes, you can log into your MCB Ticket Wallet through any device that has access to a web browser. Please note you do not need to send tickets to yourself from your desktop computer to your mobile device. You only need to log into your MCB Ticket Wallet on your mobile device to access your tickets. 

Yes. The current owner of the tickets can reclaim the tickets at any time because tickets are only shared with guests. We recommend that you only accept shared tickets from people you know so you are able to contact them directly should the tickets be reclaimed.