Customer Service Representatives

Miami City Ballet is seeking customer service-oriented, motivated individuals to fill several part-time positions in its Box Office.  Must be computer literate with excellent interpersonal skills, detail-oriented and organized. Customer service experience is required.

Responsibilities:

  • Answers incoming telephone calls and greet visitors.
  • Processes in-bound (phone, mail, fax, e-mail and walk-up) subscription and single ticket orders.
  • Provides daily payment settlements to immediate supervisors.
  • Provide services to existing ticket holders (subscribers, group members, and single ticket purchasers) such as exchanges and duplication of lost/stolen tickets.
  • Maintains customer records in database and assists Box Office Manager with administrative tasks.
  • Store clerking at the MCB Store, both on-location and at performance venues.

Requirements:

  • Customer Service or Sales experience required.
  • Excellent interpersonal and communications skills in a customer service environment.
  • Professional phone demeanor.
  • Computer-literate, able to maintain electronic records with a superior rate of accuracy.
  • Detail-oriented, organized team player.

This is a part-time / seasonal position at the MCB offices in Miami Beach, FL.

Nights/Weekends possible with limited travel in South Florida to provide customer service at performance venues. Compensation is an hourly rate of $12 with merit increases and incentive plans available.

Please submit your resume to marketing@miamicityballet.org.

Miami City Ballet is an Equal Opportunity Employer.