Box Office Customer Service Representative

Reporting to the Box Office Supervisor, the Customer Service Representative (CSR) is the first point of contact with the marketplace. The CSR provides information to callers via telephone, email, and web-based chat technology to generate ticket sales and subscriptions. The CSRs assume ticket order responsibility and processing of payments during performances and throughout the workweek.

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Ballet Bus Group Leader

Miami City Ballet is looking for a group leader to join the “Ballet Bus” program team. Miami City Ballet’s Ballet Bus is an outreach program which provides dance training to students in school communities within Miami Dade County schools. The group leader provides leadership, ensuring safety and direct supervision of children in the Ballet Bus Dance Education program.

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Director, Sales & Customer Experience

Lead sales, retention and customer engagement functions of the Miami City Ballet to achieve both short and long-term budget, revenue/retention numbers and customer experience goals. Operationalize company’s brand strategy and audience development goals through effective leadership Box Offices/Audience Services (in-bound call center), Telesales and retail functions across the MCB box office, venue partners, and online.

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Director of CRM and Data Services

Reporting to the Chief Marketing Officer, this hands-on position provides leadership and support of the organization’s Tessitura CRM system, data integrity, and related applications. The Director of CRM and Data Services will facilitate the mastery of the CRM system within the organization,
ultimately defining and implementing the effective use of Tessitura as both a functional tool for housing current patron information and a critical revenue-generation tool.

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Director of Creative Services and Production

Under the direction of the Chief Marketing Officer, this position is responsible for shaping the visual brand/marketing presentation of Miami City Ballet’s image across multi-media platforms. The Director of Creative Services serves as a liaison with other departments, supervises external design contractors and agency, manages direct report/s, and collaborates closely with internal dept. stakeholders to synchronize creative assets/collateral that support the goals of holistic patron interaction.

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Associate Director of Public Relations

Miami City Ballet seeks a highly-qualified Associate Director of Public Relations to join the Marketing team to elevate, and promote the brand, generate phenomenal publicity for performances and events, and ensure proactive communications with all international, national, regional and local press outlets (English, Spanish, Portuguese-language television, radio, print and web).

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